Copyright RockReef 2017
Bournemouth Pier

Terms & Conditions

Your Commitment To Us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between RockReef and yourself.


Prices are inclusive of all applicable taxes. Once you have paid, we will not increase the price of your ticket. Prices displayed on the site are subject to change without notice.


Unfortunately, once the payment has been made, we are unable to give a full refund. However, if you would like to make amendments to your booking(s) this can be arrange with 48 hours notice prior to your booking. Please contact the RockReef reception team for more information.


We cannot give refunds except in the case of session cancellations or customers not being able to do the activity due to safety reasons. Refunds will not be issued to missed bookings or last minute customer cancellations.

Online Booking

Discounts and offers online are available for limited quantities and periods only and shall not be available on bookings made by phone or in person. Please bring along your booking reference number and/or email print out. Prices are correct at time of going to press and are subject to change without notification.


An adult must accompany children under 16.

Bad weather, especially high winds or very heavy rain, could result in the zip wire being closed for safety reasons. We will try to notify you as soon as possible to reschedule your booking to another time or day.

Age, height and weight restrictions:

  • Minimum Age 6 years
  • Minimum Height 1.3mts
  • Minimum Weight 30kgs
  • Maximum Weight 120kgs

Please note: weight limits may vary, dependent upon weather conditions on the day.

What Happens if it Rains, Hails or Snows?

Believe it or not, it may happen! The best thing about RockReef is that it is indoors, the pier has a shelter running up to the entrance so any rainy days won’t be a problem. The PierZip operates in most weathers, including rain. If for some reason we are unable to open due to extreme weather, we will endeavour to contact you as soon as possible and book you an alternative date and time of your choosing.

We’ll update our social media platforms if the PierZip is closed due to the weather, in which case your ride will be rescheduled to a suitable date of your choice. Make sure you check online before your visit.

Gift Vouchers

Gift Vouchers can be purchased online or at the RockReef reception. They will expire 12 months after purchase. Gift Vouchers are not redeemable against RockReef birthday parties.

Gift Vouchers can be redeemed during checkout by entering the voucher code provided on the Gift Voucher. For Gift Vouchers purchased before Monday 22 July 2019, the recipient will need to contact RockReef on 01202 983983 and provide the booking reference number.

Birthday Parties

Party numbers cannot be changed 1 week prior to the birthday party. You must have a ratio of 1 adult Clipper to 3 children, if you do not, you may be turned away. Please arrive 15 minutes before the party starts, we cannot extend the climbing time if there are late arrivals. Once you have climbed, you will have 45 minutes of table time in the cafe for food, please do not stay longer than your allotted time.  We cannot give refunds but Gift Vouchers may be offered as a form of goodwill.


For Terms & Conditions for our promotional offers, please click here.