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Bournemouth Pier

Careers at RockReef


Varied hours available –  Must be available to work evenings, weekends, school holidays, including the summer holidays.

Salary – up to £10.42 per hour.

Pension contribution subject to auto-enrolment requirements.

Experience in a hospitality/Leisure/Customer Service environment is preferred but not essential.

About the Job:

At RockReef we’re all about fun, adventure and awesome customer service!

We’re looking for hard working, friendly staff who are willing to go the extra mile for a great customer experience.

As an instructor you’ll be in a physically and mentally challenging environment.

In-house training will be given and you will be expected to adhere to our Health & Safety processes. You’ll need to be able to work unsupervised at heights and help anxious customers in a safe and friendly manner.


  • Ensure all safety processes and briefings are conducted correctly
  • To use all equipment in a safe manner as trained
  • To undertake PPE and site inspections and record them
  • Fit, remove and inspect PPE
  • To undertake opening and closing checks of activity areas
  • Ensure all participants are safe to participate and understand safety instructions
  • Report and record all accidents and incidents

Customer Service:

  • Ensure a high standard of customer service
  • To do everything within reason to minimise customer complaints and maximise customer enjoyment
  • Occasional reception work and assisting with customer enquiries and bookings


  • To assist with marketing as required
  • To read and comply with the company staff handbook

Person Specification:

  • Safety conscious with a professional outlook
  • Positive, can do attitude
  • Ability to work independently and use initiative
  • Must meet operational standards
  • Experience of working with people of all ages and backgrounds
  • Familiar with Health & Safety processes and legislation
  • Excellent customer service skills
  • Excellent interpersonal and communication skills
  • High energy levels, enthusiasm and a great work ethic
  • Computer/till literate
  • Experience of cash/payment handling
  • Experience of people management
  • Must be able to work in an active environment
  • Comfortable with heights
  • Good at working with children and anxious people
  • Ability to deal with difficult customers

We are looking for reliable and enthusiastic staff to join our team.  If you have great customer service skills and are looking for a workplace with a view, please send your CV to: rockreefmanagers@thebournemouthpier.com