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Bournemouth Pier

Jobs

Exciting seasonal part-time, full-time and weekend jobs are available at Rock Reef on the Bournemouth Pier.

If you have a passion for anything sporty and you want a challenge then you may be the right person for us. The following roles include, instructors, lead instructors. The PierZip is the FIRST and ONLY pier to shore zip wire experience in the world! Roles include zip instructor.

Full training will be given for all roles. We are offering flexible hours of work, with evening and daytime shifts available. You must be able to work bank holidays and weekends. Contracts will be discussed with the successful interviewees. Hourly rates will also be variable dependent on experience. Not sure on the type of role you would like to do? No worries, why not pop in for a chat.

INSTRUCTOR  (ROCKREEF & PIERZIP)

RockReef – Bournemouth BH2

An exciting opportunity has arisen to join our team here at RockReef!

Experience in the leisure/outdoor/highrope industry is preferred but not essential.

Hours

Zero Hour Contract – Variable working hours available. Must be available weekends.

Salary

Variable.

Pension contribution subject to auto-enrolment requirements.

About the Job

At RockReef we’re all about fun, adventure and awesome customer service!

We’re looking for hard working, friendly staff who are willing to go the extra mile for a great customer experience.

As an instructor you’ll be in a physically and mentally challenging environment.

In-house training will be given and you will be expected to adhere to our Health & Safety processes. You’ll need to be able to work unsupervised at heights and help anxious customers in a safe and friendly manner.

Main duties and responsibilities

Safety

  • Ensure all safety processes and briefings are conducted correctly
  • To use all equipment in a safe manner as trained
  • To undertake PPE and site inspections and record them
  • Fit, remove and inspect PPE
  • To undertake opening and closing checks of activity areas
  • Ensure all participants are safe to participate and understand safety instructions
  • Report and record all accidents and incidents

Customer Service

  • Ensure a high standard of customer service
  • To do everything within reason to minimise customer complaints and maximise customer enjoyment
  • Occasional reception work and assisting with customer enquiries and bookings

Other

  • To assist with marketing as required
  • To read and comply with the company staff handbook

Person Specification

  • Safety conscious with a professional outlook
  • Positive, can do attitude
  • Ability to work independently and use initiative
  • Must meet operational standards
  • Experience of working with people of all ages and backgrounds
  • Familiar with Health & Safety processes and legislation
  • Excellent customer service skills
  • Excellent interpersonal and communication skills
  • High energy levels, enthusiasm and a great work ethic
  • Computer/till literate
  • Experience of cash/payment handling
  • Experience of people management
  • Must be able to work in an active environment
  • Comfortable with heights
  • Good at working with children and anxious people
  • Ability to deal with difficult customers

To apply for this position, please email your CV and covering letter to RockReefManagers@thebournemouthpier.com

Openwide International Ltd – Bournemouth BH2

If you would like to be put on a waiting list for any other positions (inc – RockReef Receptionist, Cafe Staff & Seasonal Staff) here on the Bournemouth Pier, please email your cv and covering letter to recruitment@thebournemouthpier.com

We can hold all CVs on record for a maximum of 6 months