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RockReef

FREQUENTLY ASKED QUESTIONS

Visitor Information

Do I have to pay a Pier Toll?

The BCP council operates the Pier Toll in peak season (usually between April and October), but no problem, your RockReef confirmation will provide free access for anyone included on the ticket, accompanying persons will be required to pay.

Children under 16 with a ticket will be allowed to have one accompanying adult access the pier for free but any extra accompanying persons will be required to pay.

This is for pre-booked sessions only! We cannot refund the pier toll cost for pay on the door tickets.

Do I have to book in advance?

Yes, we absolutely recommend booking online here.

Not only do you save money by booking online (rather than walk-in price), you are also guaranteed an allocated slot.

If you walk in, you are not always guaranteed spaces available on the day.

What shall I wear on the day?

We recommend:

  • Loose and comfortable clothing
  • Closed-toe footwear, secure shoes – e.g. trainers/climbing shoes
  • Swimwear is NOT permitted on any activity at RockReef
  • Skirts and/or dresses is NOT permitted on any activity at RockReef
  • All items MUST be removed from participants’ pockets (please use lockers provided at reception)
  • Long hair must be tied and ALL jewellery removed (please use lockers provided at reception)
  • For your enjoyment and safety please check the weather forecast for the day and dress accordingly.
  • If you are participating in the Vertical Slide, then you MUST be wearing socks as shoes will be removed in order to do the activity. Failure in bringing socks means you will NOT be able to participate in Vertical Slide.
How much does it cost to participate?
What time do I need to arrive on the day?

You will need to be in the reception area 15 minutes before your session is due to start. If you arrive late, you may be refused entry to your session. We will endeavour to put you on to the next available session which may be much later. Remember, if you are going to take part in more than one attraction, please allow 10 minutes between the end of the first and the beginning of the next one.

Can non-climbers come and watch?

Yes of course! Non-climbers can come and watch from the RockReef Café situated on a mezzanine floor overlooking the climbing arena.

Adults can be non-climbing ‘Clippers’ and 1 adult is required to stay in the arena per every 3 under 16’s as a Clipper (Clippers do not need to pay to enter the climbing arena).

Are there smoking areas?

This adventure is smoke free, so no smoking is permitted anywhere on the premises.

Can I bring/drink alcohol?

No alcoholic drinks are permitted within RockReef. You will not be permitted to take part under the influence of alcohol; the staff reserve the right to deny access if they suspect that you may be under the influence of alcohol or any other substance.

Are there any restaurants/coffee shops inside RockReef?

Yes, we have RockReef Cafe located on the mezzanine level of the attraction where you can sit and relax with a coffee, cold drink or a snack, as well as an unsurpassed view of Bournemouth Beach and the coastline down to Boscombe. But if you are looking for more than a snack, visit our Key West restaurant at the end of the pier to enjoy the combination of fresh, home-cooked food, a cool refreshing beer or cocktails and a panoramic view over the bay. We also have The Kiosk situated outside of Key West restaurant where you can grab a drink or snack during the summer.

Where can I buy RockReef gifts?

Inside RockReef and around the pier you will find our gift outlets where you can treat yourself and your family with any range of products to ensure you always remember your great times at RockReef.

Are there lockers?

Lockers are available to store items securely. You may not carry any loose articles or coins in your pockets or on your person whilst participating in any activity. All personal property is stored at your own risk and the management of RockReef accepts no liability for the loss or damage to personal possessions.

What's the maximum weight for all activities?

The maximum weight to participate at RockReef is 120kgs.

Is there wheelchair access into RockReef?

As the building is listed, wheelchair users are asked to see our Disability Policy and contact us directly for more information.

Bournemouth Pier is flat and accessible for wheelchairs and pushchairs. The main entrance to RockReef Activity Attraction is on ground level and has a small ramp and wide double doors to make it easily accessible. The toilets are located on the ground floor and there is a baby changing facility. There is also a disabled toilet accessible from the outside to the East side of the main RockReef entrance. The RockReef café is located on the first floor and only accessible via a staircase. However, there is a viewing and seating area available on the ground floor.

Facilities are accessible to a range of disabilities and it is very dependent on an individual’s abilities as to what each person can do and what assistance they may need to fully enjoy an activity. We can organize private sessions for disabled groups in discussion with you, please contact us for more information.

 

Are there any physical requirements?

All activities demand a degree of agility, strength and stamina. If participants are in any doubt about their ability they are advised to speak to a member of the RockReef staff, who will advise you on your suitability. By signing up to an activity you acknowledge the conditions and participation agreements and that you are in a fit state of health to participate. We must be made aware of any known medical conditions that may affect your participation at the point of booking or prior to the activity should your circumstances change. As with any sport there is an inherent risk of injury, although through risk assessment and the implement of safety control measures these risks are greatly reduced.

Can I climb or take part in the PierZip if I am pregnant?

Pregnant women are NOT allowed to participate in PierZip.

We recommend that pregnant women do not take part in RockReef activities (as it involves climbing, heights and physical activity that could have associated risks). We suggest that you seek advice from your doctor on the matter.

What if I have a pre-existing medical condition?

Here at RockReef we are not medically qualified to assess the medical conditions of participants. It will remain your responsibility to do so prior to your visit. We advise you to visit the centre prior to booking or have a good look at our website to undertake your own risk assessment. You may also wish to contact your doctor for further advice.

What are the opening hours?

The opening hours can vary depending on the season. If you wanted to book a specific date and time, please check on our ticket sales website for availability. Our current opening hours are on our homepage and get updated on a regular basis.

My child is under 4 years old, are they able to participate in RockReef?

Sadly RockReef & PierZip activities are only for children aged 4 and up.

Is RockReef just for kids?

Definitely not no! In fact, it’s very popular with all ages of Adults from 18 all the way to 94! It’s so popular that we have our very own dedicated ‘Adults Only Night’ on Wednesday evenings outside of school holidays. View more information about ‘Adults Only Night’ here.

How much notice do you need for a booking cancellation?

RockReef & PierZip bookings can be cancelled but no later than 48 hours prior to your booking.

I want to book a Children's Birthday Party. How do I book?

For more on booking, Birthday Parties view our page here

Where is the nearest coach park?

The nearest coach drop off point is within walking distance, outside Hot Rocks on Bath Road. Local coach parking is also available in Bournemouth, click here for more details.

I'm going to book / I've made a booking for outdoor PierZip. What happens if the weather is bad?

The best thing about RockReef is that it is indoors, the pier has a shelter running up to the entrance so any rainy days won’t be a problem.

 

The PierZip operates in most weathers including rain. If for some reason we are unable to open due to extreme weather, we will endeavour to contact you as soon as possible and book you an alternative date and time of your choosing. If this isn’t possible and we’ve made the decision to close for the day you can cancel

How long does each attraction take?

The Clip ‘n Climb package lasts for 1 hour 30 minutes. The safety briefing and kit up lasts approximately 30 minutes with 1 hour of climbing time. Within this time you’ll have full use of the 28 Clip n’ Climb walls and Stairway to Heaven.

The Pier Cave has three main routes and the whole course can take up to 30 minutes.

The HighLine activity lasts 30 minutes.

The Clip ‘n Climb Combo package includes the Clip ‘n Climb and either the HighLine course or Pier Cave. The Combo package lasts for 1 hour and 30 minutes, the safety briefing and kit up can take up to 30 minutes giving you at least 1 hour of climbing time. Within this time you will have full use of the 28 climbing walls, the Stairway to Heaven and either the HighLine or Pier Cave.

The Ultimate Adventure package includes all our indoor activities; Clip ‘n Climb, Pier Cave, HighLine, Leap of Faith and Vertical Slide. The Ultimate Adventure package lasts for 2 hours, the safety briefing and kit up can take up to 30 minutes giving you at least 1 and 1/2 hours of climbing time. Within this time you will have full use of the 28 climbing walls, the Stairway to Heaven, the HighLine,  Pier Cave and both Adrenaline Activities, the Leap of Faith and Vertical Slide.

Are there any instructors present during my visit?

Qualified instructors will be on hand at all times to help and supervise as much or as little as you need to feel confident, secure and to ensure you make the most of your time at RockReef.

Do you have any special requirements?

Children under 16 MUST be accompanied by an adult at all times (the adult does not have to participate in climbing activities – just supervising). One adult can accompany up to three children under the age of 16 and will be required to attend the safety briefing with them and ensure that they are safely clipped in at all times.

Supervision Information

Safety Information

Our fully-trained instructors give all participants initial safety briefing and instruction including familiarisation with safety harnesses and ancillary equipment.

Age, height and weight restrictions

There is a minimum age of 4 years for the Clip ‘n Climb

There is a minimum height of 1.1 metres for the HighLine and 1.3 metres for the Leap of Faith.

What are the PierZip requirements?
  • Minimum Age 6 years
  • Minimum Height 1.3 metres
  • Minimum Weight 30kg
  • Maximum Weight 120kg

(These weight restrictions can vary depending on the weather conditions)

 

  • An adult must accompany children under 16 until harnessed.
  • Bad weather, especially high winds or very heavy rain, could result in the PierZip being closed for safety reasons.
  • We will try to notify you as soon as possible to reschedule your booking.
  • We have a 48 hours cancellation and no refund policy.

We’ll update our social media platforms if the PierZip is closed due to the weather, in which case, your ride will be rescheduled to a suitable date of your choice. Make sure you check online before your visit.

When do I sign the wavier form?

You can read the waiver form even prior to you getting the tickets. You can access the form (here) or right after you make the payment for your tickets; through a link on your Digitickets; or even when you get to the reception area where you will find a copy of the waiver.

We strongly recommend reading the waiver before you come to avoid queuing and waiting. 

Booking Information

Can I amend my booking?

Yes, just give us a call on the booking line on 01202 983983 at least 48 hours prior to your session.

Online Booking

Once purchased, online tickets may not be used in conjunction with any other offer. No ticket may be resold. Any discounts or offers online are available for limited quantities and periods only and shall not be available on bookings made by phone or in person. You can amend your package but need to do this at least 48 hours before the booked start time by calling the booking line on 01202 983983, we will help you to find an alternative date and time suitable for you.

If we need to cancel your booking because of bad weather or reasons beyond our control, we will do our best to let you know in advance and offer alternative dates or times. No refunds will be made for “no shows”, late entry (other than that which is due to RockReef’s delay) or leaving a session prematurely. Exceptional circumstances may apply.

Do you offer group discounts?

RockReef can offer varied discounts for groups depending on group size and date of booking, please email marketing@thebournemouthpier.com for a detailed quote.

Do you offer student discount?

Yes we do! Students can enjoy a 20% discount at RockReef using the discount code STUDENT20. Please bring your student ID with you when booking as this will be required for entry to RockReef.

How do I book an Ultimate Adventure Ticket Online?

The Ultimate Adventure Ticket can be confusing to book on our website. Apologies for that, but unfortunately the system we use has to work like that to create the fun bundle of all our activities, plus an additional 30 minutes of activity time. So to make it really easy, we’ve created a step-by-step guide below for booking your Ultimate Adventure Ticket:

  1. From the RockReef home page, click the ‘Check Availability & Book’ button.
  2. Then click ‘Book now’ under The Ultimate Adventure.
  3. Press the ‘+’ button until you have as many Ultimate Adventure Tickets as you require. Then click ‘Add to Basket’.
  4. Choose the date from the calendar that you would like your session, you can only choose the dates with a green circle. Note: The Ultimate Adventure Ticket is only available at Peak times and not on the 5.30pm session.
  5. Choose the time you would like your session by clicking the ‘Book now’ button next to your chosen time.
  6. A pop up will show saying ‘Your bundle option includes non-date-specific tickets, which have been added to the selection for you.’ Click the ‘Continue shopping’ button (this is due to the extra 30 mins activity time that needs to be allocated).
  7. You will then go back to the booking page. Scroll down to the Ultimate Adventure section where, on the calendar, only the date you have chosen has a green circle on it. Click this date again.
  8. Choose the first time slot available at the top of the list by clicking the ‘Book now’ button next to that time (do not choose any other time or the whole thing goes out of whack!).
  9. Another pop up will show saying ‘Your bundle has successfully been added to your cart.’ Click the ‘Checkout’ button to then pay for your Ultimate Adventure Ticket. All sorted!

Quality Assurance

Does RockReef have Insurance?

Yes, RockReef is insured for adventurous activities of up to £10m of public liability – covering all of its attractions. All necessary documentation is available upon request.

What if I am afraid of heights?

If you are afraid of heights RockReef is the perfect place to conquer your fears. You will be attached to a safety belay device, which takes in the slack as you climb and then lowers you down gently down to the ground. Just let our team know on the day and our instructors will help you every step of the way.

Can I take videos and photos inside RockReef?

Yes, we welcome you to snap away and feel free to tag us on social media! Since RockReef is a place for all family members full of fun and magical moments, we have no restrictions.

Commercial photography and video will need special permission.

I want to video the PierZip, how can I do this?

No problem! We offer an add-on package that you can purchase at RockReef reception upon your arrival. This package allows you to capture video and photography whilst you zip down to shore.

With our PierZip media package you can capture every second of your PierZip adventure. With smooth, crisp HD footage, and great AI Technology the REVL app does all of the hard work for you! You will receive digital photos and a fully edited video of your PierZip experience and you can even customise it with your own music! (iOS App Store only).

You can read about this in more detail here

Do you more questions?

If you have any other questions which have not been answered on this page, please give us a call on 01202 983 983 and a member of our team will be happy to clarify any issues you may have. Alternatively, please complete the form below and we will respond within 24 hours.

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