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Reopening: a message from RockReef…

To all our valued customers;

We are looking forward to welcoming you back as soon as it is safe to do so. At this time we would like to assure you that we are busy behind the scenes doing everything we can to re-open as soon as we are able to safely do so. We will only open at the right time when we are confident it is safe for both our customers and staff.

We are assessing what changes should be implemented across our business to protect you, our staff and our local communities. To help us achieve the best possible experience in a safe environment, we have joined the Vertex Industry Group. This consists of six working groups, combining knowledge from a group of experts from across the leisure & adventure park industries to research, develop & recommend a strategy for re-opening. The teams’ objective is to coordinate an industry wide response offering guidelines for safe opening and operational procedures. The guidelines will follow relevant government and Public Health recommendations and guidance available at the time.

The Vertex Industry Group will share information with various recognised industry groups, these include:

  • European Ropes Course Association – ERCA
  • BALPPA,
  • Outdoor Industries Association
  • Adventure UK
  • Work at Height Safety Association

The reopening strategy will be based on but not limited to the following:

  • Hygiene measures – for both staff and customers
  • Capacity Management – the guidelines we are working on mean customer numbers may have to be limited
  • Social Distancing in accordance with Public Health guidance available at the time

All findings and documents created by the Vertex Industry Group will be available here…     http://www.vertex-training.co.uk/services_covid19.html

We would like to thank you all for your continued support during this difficult time and look forward to seeing you again when it is safe to do so.