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Copyright RockReef 2017
Bournemouth Pier

Jobs

Exciting seasonal part-time, full-time and weekend jobs are available at RockReef on the Bournemouth Pier.

If you have a passion for anything sporty and you want a challenge then you may be the right person for us. The following roles include, instructors, lead instructors. The PierZip is the FIRST and ONLY pier to shore zip wire experience in the world! Roles include zip instructor.

Full training will be given for all roles. We are offering flexible hours of work, with evening and daytime shifts available. You must be able to work bank holidays and weekends. Contracts will be discussed with the successful interviewees. Hourly rates will also be variable dependent on experience. Not sure on the type of role you would like to do? No worries, why not pop in for a chat.

RockReef & PierZip Manager

RockReef Activity Attraction & PierZip is located on Bournemouth Pier, RockReef is based on adventure sports with climbing and adventure activities for all ages and is home to the world’s first pier to shore zip line.

We’re looking for someone to join our team who has a passion for well-being and all-round excellence, someone who will help us develop and grow our attractions to ensure we continue to provide excellent customer experiences. You need to be friendly and approachable and passionate about making sure everyone has fun.

Experience:

Must have held a management position within the leisure/hospitality industry for at least 12 months.

Job Role:

You will be part of the Bournemouth Pier hands on Management Team to oversee all aspects of the onsite management of the RockReef Indoor Adventure and PierZip attractions on Bournemouth Pier.

A primary focus will be ensuring the safe and correct operation of all facilities and adherence to correct procedures

Optimising commercial potential by introducing, and continually promoting, an active and positive safety and sales culture amongst the entire team.

Leading the team to promote new experiences and introduce customers to new and alternative ways to enjoy the attraction.

Delighting the customer, in a safe and fun environment and encouraging their full enjoyment of all the facilities in order to maximise short term and long term profitability of the business. This is the combined purpose of all attractions staff.

RockReef/PierZip Manager responsibilities:

  • Run the day to day operations of the businesses.
  • The continuing operation of all safety procedures and documentation.
  • Ensure the day to day operations of all pier attractions are delivered in a safe, customer exemplary and commercially successful manner.
  • Manage recruitment and oversee the attractions team and their training and development.
  • Management of suppliers and support specialists to ensure full and correct maintenance of all equipment.
  • Liaising with industry specialists and professional support bodies to ensure up-to-date awareness of standards and adherence to evolving industry protocols.
  • Introducing new policies and procedures as and when required.
  • The active management of the team to ensure their proactive commitment to upselling and driving repeat business through the positive re-enforcement of excellent customer experiences.
  • Overseeing the reception, ticketing, online and telephone booking system to ensure it is kept fully up-to-date and is optimised to increase sales and focused towards fulfilling customer expectations.
  • Develop the team, ensuring adequate management and supervisory cover at all times and a continuously evolving succession plan.
  • Work closely with the Marketing Manager to maintain the website and social media updates. Experience of social media management preferred.
  • Develop the product offer working in conjunction with the Marketing Manager.

Reporting to Pier General Manager

Direct Reports – RockReef Assistant Manager, Lead Instructor, Senior Instructors, Reception Supervisor, RockReef Café Supervisor.

Working Hours and Conditions

Your normal working week will be 40 hours a week, which will include weekends and public holidays due to the nature of visitor attractions. Extra hours may often be required at peak times.

Salary: £28-£35K per annum DOE

Job Types: Full-time, Permanent

COVID-19 considerations:
RockReef & PierZip follow all government recommendations for attractions

Work remotely:

  • No

COVID-19 precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Sanitisation, disinfection or cleaning procedures in place

Openwide International Ltd – Bournemouth BH2

If you would like to be put on a waiting list for any other positions (inc – RockReef Receptionist, Cafe Staff & Seasonal Staff) here on the Bournemouth Pier, please email your cv and covering letter to recruitment@thebournemouthpier.com

We can hold all CVs on record for a maximum of 6 months