Jobs

Exciting seasonal part-time, full-time and weekend jobs are available at Rock Reef on the Bournemouth Pier.

If you have a passion for anything sporty and you want a challenge then you may be the right person for us. The following roles include, instructors, lead instructors and receptionist. The PierZIP is the FIRST and ONLY pier to shore zip wire experience in the world! Be a zip instructor or a receptionist in Zip Base.

Full training will be given for all roles. We are offering flexible hours of work, with evening and daytime shifts available. You must be able to work bank holidays and weekends. Contracts will be discussed with the successful interviewees. Hourly rates will also be variable dependent on experience. Not sure on the type of role you would like to do? No worries, why not pop in for a chat.

CAFE SUPERVISOR

RockReef – Bournemouth BH2

Hours

20+ per week

Salary

£8.25 per hour

Pension contribution subject to auto-enrolment requirements.

About the Job

At RockReef we’re all about fun, adventure and awesome customer service!

We’re looking for hard working, friendly staff who are willing to go the extra mile for a great customer experience.

As a café supervisor you will play a pivotal role in providing a warm and welcoming experience for all of our customers. You will be proficient in food health and safety and have experience leading a team.

Main duties and responsibilities

Leadership

To manage the team of café assistants
Ensure all café staff provide a high level of customer service
Provide training for new café assistants and ongoing training throughout their employ
Be responsible for café cleanliness, deep cleans and completion of daily records for health and safety

Responsibilities

Ensure all safety processes are conducted properly
To use all equipment in a safe manner as trained
Opening and closing of the café and ensuring the café is secure at all times
Attending team meetings as appropriate
Ensure the day-to-day running is smooth and the café is set up to a high standard
Maintaining cleaning throughout the day
Cash handling, refunds and cashing up
Stock Management; ordering and storage of food, stock take, maintaining adequate stock levels
Be responsible for the running of birthday parties and events including catering and hosting

Customer Service

Ensure a high standard of customer service
To do everything within reason to minimise customer complaints and maximise customer enjoyment
Ensure all café assistants maintain a high level of customer service

Other

To assist with marketing as required
To read and comply with the company staff handbook

Person Specification

Safety conscious with a professional outlook
Positive, can do attitude
Ability to work independently and use initiative
Must meet operational standards
Minimum 1 years’ experience in a catering supervisory role
Familiar with Health & Safety processes and legislation
Excellent customer service skills
Excellent interpersonal and communication skills
High energy levels, enthusiasm and a great work ethic
Computer/till literate
Experience of cash/payment handling
Experience of people management
Must be able to work in an active environment
Good at working with customers of all ages
Ability to deal with difficult customers

To apply for this position please email your CV and covering letter to recruitment@thebournemouthpier.com

RECEPTIONIST

Openwide International Ltd – Bournemouth BH2

An exciting opportunity has arisen to join our team here at RockReef!

As a receptionist you will be the first port of call for our customers.

Experience is essential.

Part-time up to 16 hours a week. (Hours will increase during school holidays)

Requirements:

Good command of the English language
Sound IT skills (Word processing, email, till use)
Work well with children
Weekend availability
Organisational skills
Ability to work under pressure at busy times
Strong written and oral communication

Specification:

Answering enquiries via phone calls and email
Greeting of guests
Giving advice on products
Taking individual and group bookings
Receiving payments
Performing basic clerical duties and admin tasks as needed
Cash handling and till reconciliation

To apply for this position please email your CV and covering letter to recruitment@thebournemouthpier.com

SEASONAL CAFE STAFF

Openwide International Ltd – Bournemouth BH2

An exciting opportunity has arisen to join our team here at RockReef!

As a Cafe Staff member you will be key in giving our customers a great RockReef experience.

Must be able to work weekends and school holidays.

Requirements:

Good command of the English language
Excellent customer service
Work well with children
Flexible hours
Attention to detail
Work as part of team

Specification:

Cash handling and till reconciliation
Serving customers in a pleasant and courteous manner
Undertaking the preparation of the food and beverages served in the café

To apply for this position, please email your CV and covering letter to recruitment@thebournemouthpier.com

SEASONAL ROCKREEF INSTRUCTOR

Openwide International Ltd – Bournemouth BH2

An exciting opportunity has arisen to join our team here at RockReef!

We are currently looking for a seasonal instructor. If you are working in a boring shop, office or restaurant or are simply looking for a change, then this might be for you! If you have a great personality, amazing social skills and are looking for a challenge, come and talk to us.

Requirements:

Good command of the English language
Amazing social skills
Work well with children
Flexible hours
Attention to detail
Work as part of team
A head for heights will be essential.

Full training will be given, if you have a passion for anything sporty and you want a challenge as well as just a job then you may be the right person for us.

Hours of work will be flexible with evening and daytime shifts available. You must be prepared to work school holidays, bank holidays and weekends.

Contracts will be discussed upon a successful interview. Hourly rates will also be variable dependent on experience and position.

To apply for this position, please email your CV and covering letter to recruitment@thebournemouthpier.com

Openwide International Ltd – Bournemouth BH2

If you would like to be put on a waiting list for various positions (inc – RockReef Instructors, Receptionist, Cafe Staff & Seasonal Staff) here on the Bournemouth Pier, please email your cv and covering letter to recruitment@thebournemouthpier.com

We can hold all CVs on record for a maximum of 6 months