Jobs

Exciting seasonal part-time, full-time and weekend jobs are available at Rock Reef on the Bournemouth Pier.

If you have a passion for anything sporty and you want a challenge then you may be the right person for us. The following roles include, instructors, lead instructors and receptionist. The PierZip is the FIRST and ONLY pier to shore zip wire experience in the world! Be a zip instructor or a receptionist in Zip Base.

Full training will be given for all roles. We are offering flexible hours of work, with evening and daytime shifts available. You must be able to work bank holidays and weekends. Contracts will be discussed with the successful interviewees. Hourly rates will also be variable dependent on experience. Not sure on the type of role you would like to do? No worries, why not pop in for a chat.

CAFE SUPERVISOR

RockReef – Bournemouth BH2

Hours

20+ per week. Must be available to work evenings, weekends and holidays.

Salary

Variable.

Pension contribution subject to auto-enrolment requirements.

About the Job

At RockReef we’re all about fun, adventure and awesome customer service!

We’re looking for hard working, friendly staff who are willing to go the extra mile for a great customer experience.

As a café supervisor you will play a pivotal role in providing a warm and welcoming experience for all of our customers. You will be proficient in food health and safety and have experience leading a team.

Main duties and responsibilities

Leadership

To manage the team of café assistants
Ensure all café staff provide a high level of customer service
Provide training for new café assistants and ongoing training throughout their employment
Be responsible for café cleanliness, deep cleans and completion of daily records for health and safety

Responsibilities

Ensure all safety processes are conducted properly
To use all equipment in a safe manner as trained
Opening and closing of the café and ensuring the café is secure at all times
Attending team meetings as appropriate
Ensure the day-to-day running is smooth and the café is set up to a high standard
Maintaining cleaning throughout the day
Cash handling, refunds and cashing up
Stock Management; ordering and storage of food, stock take, maintaining adequate stock levels
Be responsible for the running of birthday parties and events including catering and hosting

Customer Service

Ensure a high standard of customer service
To do everything within reason to minimise customer complaints and maximise customer enjoyment
Ensure all café assistants maintain a high level of customer service

Other

To assist with marketing as required
To read and comply with the company staff handbook

Person Specification

Safety conscious with a professional outlook
Positive, can do attitude
Ability to work independently and use initiative
Must meet operational standards
Minimum 1 years’ experience in a catering supervisory role
Familiar with Health & Safety processes and legislation
Excellent customer service skills
Excellent interpersonal and communication skills
High energy levels, enthusiasm and a great work ethic
Computer/till literate
Experience of cash/payment handling
Experience of people management
Must be able to work in an active environment
Good at working with customers of all ages
Ability to deal with difficult customers

To apply for this position please email your CV and covering letter to recruitment@thebournemouthpier.com

CAFE ASSISTANT

RockReef – Bournemouth BH2

An exciting opportunity has arisen to join our team here at RockReef!

Experience is essential.

Hours

Zero Hour Contract – Variable working hours available. Must be available evenings, weekends and holidays.

Salary

Variable.

Pension contribution subject to auto-enrolment requirements.

About the Job

At RockReef we’re all about fun, adventure and awesome customer service!

We’re looking for hard working, friendly staff who are willing to go the extra mile for a great customer experience.

As a café assistant you will play a pivotal role in providing a warm and welcoming experience for all of our customers. You will be proficient in preparing food and hot drinks.

Main duties and responsibilities

To use all equipment in a safe manner as trained
Opening and closing of the café and ensuring the café is secure at all times
Attending team meetings as appropriate
Maintaining cleaning throughout the day
Cash handling
Stock counting
Catering for birthday parties and our after-school club
Preparing food
Preparing hot and cold drinks

Customer Service

Ensure a high standard of customer service
To do everything within reason to minimise customer complaints and maximise customer enjoyment

Other

To assist with marketing as required
To read and comply with the company staff handbook

Person Specification

Safety conscious with a professional outlook
Positive, can do attitude
Ability to work independently and use initiative
Must meet operational standards
Excellent customer service skills
Excellent interpersonal and communication skills
High energy levels, enthusiasm and a great work ethic
Computer/till literate
Must be able to work in an active environment
Good at working with customers of all ages
Ability to deal with difficult customers

To apply for this position, please email your CV and covering letter to recruitment@thebournemouthpier.com

INSTRUCTOR (ROCKREEF & PIERZIP)

RockReef – Bournemouth BH2

An exciting opportunity has arisen to join our team here at RockReef!

Experience in the leisure/outdoor/highrope industry is preferred but not essential.

Hours

Zero Hour Contract – Variable working hours available. Must be available weekends.

Salary

Variable.

Pension contribution subject to auto-enrolment requirements.

About the Job

At RockReef we’re all about fun, adventure and awesome customer service!

We’re looking for hard working, friendly staff who are willing to go the extra mile for a great customer experience.

As an instructor you’ll be in a physically and mentally challenging environment.

In-house training will be given and you will be expected to adhere to our Health & Safety processes. You’ll need to be able to work unsupervised at heights and help anxious customers in a safe and friendly manner.

Main duties and responsibilities

Safety

Ensure all safety processes and briefings are conducted correctly
To use all equipment in a safe manner as trained
To undertake PPE and site inspections and record them
Fit, remove and inspect PPE
To undertake opening and closing checks of activity areas
Ensure all participants are safe to participate and understand safety instructions
Report and record all accidents and incidents

Customer Service

Ensure a high standard of customer service
To do everything within reason to minimise customer complaints and maximise customer enjoyment
Occasional reception work and assisting with customer enquiries and bookings

Other

To assist with marketing as required
To read and comply with the company staff handbook

Person Specification

Safety conscious with a professional outlook
Positive, can do attitude
Ability to work independently and use initiative
Must meet operational standards
Experience of working with people of all ages and backgrounds
Familiar with Health & Safety processes and legislation
Excellent customer service skills
Excellent interpersonal and communication skills
High energy levels, enthusiasm and a great work ethic
Computer/till literate
Experience of cash/payment handling
Experience of people management
Must be able to work in an active environment
Comfortable with heights
Good at working with children and anxious people
Ability to deal with difficult customers

To apply for this position, please email your CV and covering letter to recruitment@thebournemouthpier.com

RECEPTIONIST (ROCKREEF & PIERZIP)

RockReef – Bournemouth BH2

An exciting opportunity has arisen to join our team here at RockReef!

Experience is preferred but not essential.

Hours

Zero Hour Contract – Variable working hours available. Must be available evenings, weekends and holidays.

Salary

Variable.

Pension contribution subject to auto-enrolment requirements.

About the Job

At RockReef we’re all about fun, adventure and awesome customer service!

We’re looking for hard working, friendly staff who are willing to go the extra mile for a great customer experience.

As a receptionist you will be a first port of call for our customers, providing a warm and friendly welcome.

Main duties and responsibilities

Answering enquiries via phone calls and email
Greeting of guests
Giving advice on products
Taking bookings
Receiving payments
Performing basic clerical duties and admin tasks as needed
Cash handling and Till reconciliation

Customer Service

Ensure a high standard of customer service
To do everything within reason to minimise customer complaints and maximise customer enjoyment

Other

To assist with marketing as required
To read and comply with the company staff handbook

Person Specification

Good command of the English language
Sound IT skills (Word processing, Emails, Till use)
Work well with children
Weekend availability
Organisational skills
Ability to work under pressure at busy times and deal with difficult customers
Strong written and oral communication skills

To apply for this position, please email your CV and covering letter to recruitment@thebournemouthpier.com

Openwide International Ltd – Bournemouth BH2

If you would like to be put on a waiting list for various positions (inc – RockReef Instructors, Receptionist, Cafe Staff & Seasonal Staff) here on the Bournemouth Pier, please email your cv and covering letter to recruitment@thebournemouthpier.com

We can hold all CVs on record for a maximum of 6 months