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Bournemouth Pier

Jobs

Exciting seasonal part-time, full-time, weekend jobs are available at Rock Reef on the Bournemouth Pier.

If you have a passion for anything sporty and you want a challenge then you may be the right person for us. The following roles include, instructors, lead instructors and receptionist. The PierZIP is the FIRST and ONLY pier to shore zip wire experience in the world! Be a zip instructor or a receptionist in Zip Base.

Full training will be given for all roles. We are offering flexible hours of work, with evening and daytime shifts available. You must be able to work bank holidays and weekends. Contracts will be discussed with the successful interviewees. Hourly rates will also be variable dependent on experience. Not sure on the type of role you would like to do? No worries, why not pop in for a chat.

CAFE SUPERVISOR (RockReef)

Openwide International Ltd, Bournemouth Pier – Bournemouth BH2

Hours

20 +

Salary

£8.25 per hour

Pension contribution subject to auto-enrolment requirements.

About the Job

At RockReef we’re all about fun, adventure and awesome customer service!

We’re looking for hard working, friendly staff who are willing to go the extra mile for a great customer experience.

As a café supervisor you will play a pivotal role in providing a warm and welcoming experience for all of our customers. You will be proficient in food health and safety and have experience leading a team.

Main duties and responsibilities

Leadership

  • To manage the team of café assistants
  • Ensure all café staff provide a high level of customer service
  • Provide training for new café assistants and ongoing training throughout their employ
  • Be responsible for café cleanliness, deep cleans and completion of daily records for health and safety

Responsibilities

  • Ensure all safety processes are conducted properly
  • To use all equipment in a safe manner as trained
  • Opening and closing of the café and ensuring the café is secure at all times
  • Attending team meetings as appropriate
  • Ensure the day-to-day running is smooth and the café is set up to a high standard
  • Maintaining cleaning throughout the day
  • Cash handling, refunds and cashing up
  • Stock Management; ordering and storage of food, stock take, maintaining adequate stock levels
  • Be responsible for the running of birthday parties and events including catering and hosting

Customer Service

  • Ensure a high standard of customer service
  • To do everything within reason to minimise customer complaints and maximise customer enjoyment
  • Ensure all café assistants maintain a high level of customer service

Other

  • To assist with marketing as required
  • To read and comply with the company staff handbook

 

 

Person Specification

 

  • Safety conscious with a professional outlook
  • Positive, can do attitude
  • Ability to work independently and use initiative
  • Must meet operational standards
  • Minimum 1 years’ experience in a catering supervisory role
  • Familiar with Health & Safety processes and legislation
  • Excellent customer service skills
  • Excellent interpersonal and communication skills
  • High energy levels, enthusiasm and a great work ethic
  • Computer/till literate
  • Experience of cash/payment handling
  • Experience of people management
  • Must be able to work in an active environment
  • Good at working with customers of all ages
  • Ability to deal with difficult customers

To apply for this position please email your CV and covering letter to recruitment@thebournemouthpier.com

RECEPTIONIST

Openwide International Ltd – Bournemouth BH2

An exciting opportunity has arisen to join our team here at RockReef!

As a receptionist you will be the first port of call for our customers.

Experience is essential.

Part-time up to 16 hours a week. (Hours will increase during school holidays)

Requirements:

  • Good command of the English language
  • Sound IT skills (Word processing, email, till use)
  • Work well with children
  • Weekend availability
  • Organisational skills
  • Ability to work under pressure at busy times
  • Strong written and oral communication

Specification:

  • Answering enquiries via phone calls and email
  • Greeting of guests
  • Giving advice on products
  • Taking individual and group bookings
  • Receiving payments
  • Performing basic clerical duties and admin tasks as needed
  • Cash handling and till reconciliation

To apply for this position please email your CV and covering letter to recruitment@thebournemouthpier.com

SEASONAL CAFE STAFF  

Openwide International Ltd – Bournemouth BH2

An exciting opportunity has arisen to join our team here at RockReef!

As a Cafe Staff member you will be key in giving our customers a great RockReef experience.

Must be able to work weekends and school holidays.

Requirements:

  • Good command of the English language
  • Excellent customer service
  • Work well with children
  • Flexible hours
  • Attention to detail
  • Work as part of team

Specification:

  • Cash handling and till reconciliation
  • Serving customers in a pleasant and courteous manner
  • Undertaking the preparation of the food and beverages served in the café

To apply for this position, please email your CV and covering letter to recruitment@thebournemouthpier.com

SEASONAL ROCKREEF INSTRUCTOR  

Openwide International Ltd – Bournemouth BH2

An exciting opportunity has arisen to join our team here at RockReef!

We are currently looking for a seasonal instructor. If you are working in a boring shop, office or restaurant or are simply looking for a change, then this might be for you! If you have a great personality, amazing social skills and are looking for a challenge, come and talk to us.

Requirements:

  • Good command of the English language
  • Amazing social skills
  • Work well with children
  • Flexible hours
  • Attention to detail
  • Work as part of team
  • A head for heights will be essential.

Full training will be given, if you have a passion for anything sporty and you want a challenge as well as just a job then you may be the right person for us.

Hours of work will be flexible with evening and daytime shifts available. You must be prepared to work school holidays, bank holidays and weekends.

Contracts will be discussed upon a successful interview. Hourly rates will also be variable dependent on experience and position.

To apply for this position, please email your CV and covering letter to recruitment@thebournemouthpier.com

Openwide International Ltd – Bournemouth BH2

If you would like to be put on a waiting list for various positions (inc – RockReef Instructors, Receptionist, Cafe Staff & Seasonal Staff) here on the Bournemouth Pier, please email your cv and covering letter to recruitment@thebournemouthpier.com

We can hold all CVs on record for a maximum of 6 months